BAD ATTITUDES FROM SECURITY, NURSES AND DOCTORS - Consumer Complaint for Far East Rand Hospital

It was about 2:30am on 10 October 2018 i too my very ill sons into Casualty. Upon arriving at the hospital being my first time with my son i had to ask around about the procedure. The non nonchalant security pointed me toward a group of nurses some on their phones while others just gave me that "what do you want look".
After telling them the reason for being there first gave me the wrong place to go and wait for the doctor. they witnessed that my son could not walk upright. after waiting for 20 minutes a sister dragged herself to take his BP, than told him to get urine which was difficult at the time because of the pain, but he eventually gave her the sample. I being the mother was extremely concerned and not knowing the procedure i waited with him when one sister came and said to me quiet rudely that i have to wait outside so outside was just out of the room where my son was eventually she said not here there outside, pointing to the door. she said i could check on him occasionally. when i went back after 1/2 hour my son had not been attended to, than again an hour later a doctor stood at his bed and sorted on waived me away that she was still busy with him. i later later went in he had a drip but it was finished 15 minutes earlier with no one checking that the blood had clocked the drip, eventually after 2.5 hours my son was discharged with pain killers when i asked the nurse what was the diagnosis she turned to my son and said why did you not ask the doctor and turned her back. My son still in pain was shocked at her response. we left the hospital with no improvement in his condition.
After paying R110 and waiting for that time i took my son to a GP and had to pay another amount. Now the money is not the issue but their attitude and rudeness towards people that are really needy.
Even the admin staff when greeting looks down on a person as if they own the place.
i pray to God that i will never be in that situation again to be humiliated and insulted by public servants who should service the general public.